Cancellation & Refund Policy

At Irayz, we value your trust and want to make your shopping experience smooth. This policy explains how cancellations, returns, and refunds are handled for purchases made on our website.

1. Order Cancellation

     

      • Customers may cancel their order within 12 hours of placing it or before it has been shipped, whichever is earlier.

      • Once shipped, orders cannot be cancelled.

    2. Return & Exchange

       

        • Products are eligible for return/exchange if:

             

              • The wrong product was delivered.

              • The product is damaged or defective on arrival.

              • The product is unused, unworn, and in its original packaging with tags intact.

          • Customers must raise a return/exchange request within 7 days of delivery.

          • Certain items (like clearance sale products or customized orders) may not be eligible for returns.

        3. Refunds

           

            • Refunds will be processed once the returned product passes quality inspection at our warehouse.

            • Refunds are made to the original payment method within 5–7 business days after approval.

            • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or wallet credit (customer must provide bank details).

            • Shipping and COD charges (if any) are non-refundable.

          4. Non-Returnable Items

             

              • Sunglasses damaged due to misuse, scratches from daily wear, or any product returned without original packaging are not eligible for refund or exchange.

              • Items purchased during special promotions or clearance sales may be non-returnable unless received in a damaged/defective condition.

            5. Damaged or Wrong Product

               

                • If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with unboxing photos/videos.

                • IRAYZ will arrange a replacement or issue a full refund at no extra cost.

              6. Late or Missing Refunds

                 

                  • If you haven’t received your refund after 7 business days, please check with your bank or payment provider.

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